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ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Release Date: 7/22/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected issue on timesheet list where items caused incorrect hour and item totals to display. U20-6200
  • Corrected issue with display of depreciation expense accounts on Fixed Asset Classes setup page. U20-6431
  • Corrected issue with Migration scripts for SQL Server. U20-6514

Unanet Analytics

        This release contains the following enhancements:

  • Updated resource center link to point to new support link. U20-6438


       This release contains the following corrections:

  • Corrected spelling error in Analytics page. U20-5910
  • Corrected date format in Project Labor Actuals by Month data object. U20-6199
  • Corrected issue where revenue per employee count was incorrect. U20-6375
  • Corrected issue with trailing 12 month revenue amount. U20-6430

Unanet Subcontractor Portal

        This release contains the following corrections:

  • Corrected issue with loading data in portal. PORT-1399

Release Date: 7/22/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected issue with Migration scripts for SQL Server. U20-6514

Release Date: 7/17/2021

Unanet Web Application

       This release contains the following enhancements:

  • Enhanced Organizations Edit 1099 tab to include 50-65 range for ITIN Number validation. U20-6189


       This release contains the following corrections:

  • Corrected issue with incorrect balance in People Accrual Summary report. U20-5745 
  • Corrected issue with incorrect projections in Accrual Details Report. U20-6032
  • Corrected issue with deleting Pay Code in Admin Setup page. U20-6188
  • Corrected issue with display of depreciation expense accounts on Fixed Asset Classes setup page. U20-6431

Unanet Analytics

        This release contains the following corrections:

  • Corrected Analytics to display project notes for an admin user. U20-5834
  • Corrected errors on JSR Report for certain scenarios. U20-5818

Unanet Subcontractor Portal

        This release contains the following corrections:

  • Corrected issue with loading data in portal. PORT-1399


Release Date: 5/27/2021

Unanet Web Application

        This release contains the following corrections:

  • Corrected issue with incorrect balance in People Accrual Summary report. U20-5745
  • Corrected issue with Assignment Export. U20-5836
  • Corrected issue with Earned Value Summary report. U20-5864
  • Corrected Accrual Summary and Details report to match for adjustments. U20-5971
  • Corrected default value for Fixed Asset GL Posting properties. U20-5979
  • Corrected issue with Command Line Import. U20-6003

Unanet Analytics

        This release contains the following enhancements:

  • Enhanced Analytics to display certain data objects for Purchasing license. U20-4780
  • Enhanced migration utility to migrate all client content including subfolders. U20-5329
  • Enhanced vendor invoice transaction details data with Related PO Line Reference and Labor Category external system code. U20-5772
  • Enhanced subfolder management by allowing users to delete subfolders they manage. U20-5792

        This release contains the following corrections:

  • Corrected issue with contract list revised begin and end dates not displaying on reports. U20-5813
  • Corrected issue with CXO Scoreboard fiscal month end date dropdown. U20-3352
  • Corrected issues with incorrect billed date and fee cap adjustment transaction type issues. U20-5701
  • Corrected issue with migration utility for scheduled jobs. U20-5869
  • Corrected issue with Billable Indicator. U20-5886
  • Corrected issue with wrong billable amount displayed in reports. U20-5968
  • Corrected issue with scheduled reports. U20-5986


Unanet Web Application

        This release contains the following corrections:

  • Corrected issue with Assignment Export. U20-5836
  • Corrected issue with Earned Value Summary report. U20-5864
  • Corrected issue with incorrect balance in People Accrual Summary report. U20-5745
  • Corrected issue with links under My Lists. U20-5843

Unanet Analytics

        This release contains the following enhancements:

  • Enhanced migration utility to migrate all client content including subfolders. U20-5329
  • Enhanced subfolder management by allowing users to delete subfolders they manage. U20-5792

        This release contains the following corrections:

  • Corrected issues with data on unbilled B&R report. U20-5570
  • Corrected issue with migration utility for scheduled jobs. U20-5869


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