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ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Release Date: 9/7/2021

Unanet Web Application

        This release contains the following corrections:

  • Corrected issue with accrual adjustment not appearing in Accrual Summary Report. U20-6680
  • Corrected issue with fixed asset disposal. U20-6697
  • Corrected issue with changing fixed asset owner. U20-6698

Unanet Subcontractor Portal

        This release contains the following corrections:

  • Corrected issue with missing invoice number on Vendor Invoice format. PORT-1420

Release Date: 08/20/2021

Unanet Web Application

      This release contains the following corrections:

  • Corrected installation scripts. U20-6682
  • Corrected issue where the project values on prime contract associated with subcontracts were lost on edit. U20-6492
  • Corrected issue with notifications when importing expense budgets on projects. U20-6596
    (also added to 21.6.5)

Unanet Analytics

        This release contains the following corrections:

  • Corrected Analytics loading issue for non-admin users. U20-6649

Unanet Mobile App

      This release contains the following corrections:

  • Corrected issue with Single Sign-On using ADFS. MOB-1484

Release Date: 8/20/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected issue with notifications when importing expense budgets on projects. U20-6596

Release Date: 8/04/2021

Unanet Web Application

       This release contains the following enhancements:

  • Enhanced display of Vendor Invoice PDF download. U20-6351
  • Enhanced Annual Calendar Year Accrual Balance Cap type with new property to allow capping prior year end accrual balance. U20-6436


       This release contains the following corrections:

  • Corrected issue on completed invoices where items were enabled. U20-4654

  • Corrected hover text on delete icon on Contract - Project page. U20-5383

  • Corrected issue with CSV download data for Project Summary by Cost Element report. U20-5809

  • Corrected issue on timesheet list where items caused incorrect hour and item totals to display. U20-6200

  • Corrected display issues on Assign from PO page. U20-6345, U20-6347, U20-6568

  • Corrected issue with searching by project on Assign from PO page. U20-6358

  • Corrected issue with display of depreciation expense accounts on Fixed Asset Classes setup page. U20-6431

  • Corrected issue with Migration scripts for SQL Server. U20-6514

  • Corrected new installation errors for Oracle. U20-6538

  • Added log file for Aurora new installations. U20-6539

  • Corrected issue with display of locations and UDFs on Fixed Assets page. U20-6571

  • Corrected issue with total line items on Fixed Asset saved search. U20-6572

  • Corrected issue with project assignments. U20-6563

Unanet Analytics

        This release contains the following enhancements:

  • Updated resource center link to point to new support link. U20-6438


       This release contains the following corrections:

  • Corrected spelling error in Analytics page. U20-5910
  • Corrected date format in Project Labor Actuals by Month data object. U20-6199
  • Corrected issue where revenue per employee count was incorrect. U20-6375
  • Corrected issue with trailing 12 month revenue amount. U20-6430

Unanet Subcontractor Portal

        This release contains the following enhancements:

  • Enhanced portal to allow HR Administrators and primary managers to designate alternate managers. U20-5973


       This release contains the following corrections:

  • Corrected validation error on Add Person. PORT-1393
  • Corrected issue with adding comment for timesheet. PORT-1397
  • Corrected issue with loading data in portal. PORT-1399
  • Corrected issue with updating email on My Account page. PORT-1419

Unanet Mobile App

        This release contains the following enhancements:

  • Enhanced mobile app to allow offline mode for timesheets. MOB-651
  • Updated help link to point to new help doc link. MOB-794


       This release contains the following corrections:

  • Corrected issue with selecting project when adding timesheet hours. MOB-1468
  • Corrected issue with images not displaying for expense report attachments. MOB-1177
  • Corrected issue with deleting file that errored for expense report attachments. MOB-1179
  • Corrected issue with attachments tab counter when deleting. MOB-1188
  • Corrected issue with Approval Queue for timesheets. MOB-1265
  • Corrected issue with timesheet and expense filters. MOB-1335
  • Corrected issue with errors and warnings not displayed when viewing expense report. MOB-1341
  • Corrected issue with moving submitted/approving leave request back to inuse status. MOB-1416
  • Corrected issue with comments for add/edit expense line item. MOB-1424
  • Corrected issue with adding line attachment for expense report. MOB-1429
  • Corrected issue with deleting time. MOB-1430
  • Corrected issue with submitting timesheet with no change reason and audit is off. MOB-1453
  • Corrected issue with displaying timesheet adjustments. MOB-1460
  • Corrected issue with displaying approval audits for managers. MOB-1462
  • Corrected issue with project type when adding hours. MOB-1473
  • Corrected issue with display when opening timesheet. MOB-1474
  • Corrected issue with error message display for file size limit. MOB-1432
  • Corrected domain error message. MOB-1451



Release Date: 7/30/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected new installation errors for Oracle. U20-6538
  • Added log file for Aurora new installations. U20-6539
  • Corrected issue with project assignments. U20-6563


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