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ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Release Date: 11/27/2020

This release contains the following corrections:

  • Corrected issue where AR Poster was not receiving automated payment issue email notifications. U20-4019 (also added in 20.5.2)
  • Corrected error message display issue on attachment page for posted vendor invoices. U20-4049 (also added in 20.4.8, 20.5.5)
  • Corrected issue with individual line closure on PO open /close page. U20-3930 (also added in 20.2.12 and 20.4.8, 20.5.5)
  • Corrected issue with ETC wizard on project. U20-4078 (also added in 20.4.8 and 20.5.5)
  • Corrected issue with AR aging report when the Aging date is provided. U20-4037 (also added in 20.4.8 and 20.5.5)
  • Corrected issue with vendor invoice alternate approvals. U20-4050 (also added in 20.4.8 and 20.5.5)
  • Corrected issue with document type filter on General Ledger Export. U20-4080 (also added in 20.4.8 and 20.5.5)
  • Corrected issue with date on Time Export. U20-4099 (also added in 20.4.8 and 20.5.5) 
  • Corrected issue with pre bill labor with vendor invoice on Customer Invoice. U20-3852
  • Corrected issue with Timesheet edit. U20-4133, U20-4142 (also added in 20.4.9, 20.5.6)

Release Date: 11/27/2020

This release contains the following corrections:

  • Corrected issue with Timesheet edit. U20-4133, U20-4142. (also added in 20.4.9)

Release Date: 11/27/2020

This release contains the following corrections:

  • Corrected issue with Timesheet edit. U20-4133, U20-4142

Release Date: 11/11/2020

This release contains the following corrections:

  • Corrected issue with vendor invoice alternate approvals. U20-4050 (also added in 20.4.8)
  • Corrected error message display issue on attachment page for posted vendor invoices. U20-4049 (also added in 20.2.12 and 20.4.8)
  • Corrected issue with individual line closure on PO open /close page. U20-3930 (also added in 20.2.12 and 20.4.8)
  • Corrected issue with ETC wizard on project. U20-4078 (also added in 20.4.8)
  • Corrected issue with AR aging report when the Aging date is provided. U20-4037 (also added in 20.4.8) 
  • Corrected issue with document type filter on General Ledger Export. U20-4080 (also added in 20.4.8) 
  • Corrected issue with Time export when the option to "Align rates To Time Period For Weekly or Every Two Weeks Overlap" is turned on. U20-4099 (also added in 20.4.8)

Release Date: 10/29/2020

This release contains the following enhancements:

  • Enhanced subcontractor activation by adding warnings for timesheet user role. U20-3626
  • Enhanced Customer Invoice and Invoice Import by adding Billing Period From Date field. U20-296
  • Enhanced account setup with new 1099 categories as per 2020 IRS changes. U20-3416
  • Enhanced Vendor Invoice by adding the ability to modify post date via bulk post process. U20-2209

This release contains the following corrections:

  • Corrected error when sending invoices via email. U20-3941 (also added in 20.4.5)
  • Corrected issue on Accrual Summary report so that adjustments are displayed properly. U20-3738 (also added in 20.4.3)
  • Corrected issue with accrual plan deletion. U20-3759 (also added in 20.4.3)
  • Corrected issue with account filter on Bulk Vendor Payment Creation search page. U20-3781 (also added in 20.2.11, 20.3.2, 20.4.2)
  • Corrected validation concerning hidden fields (location, labor category) on the timesheets in Time Import. U20-3048
  • Corrected issue with timesheet status on restricted timesheet import when there are custom business rule validations configured. U20-2533
  • Corrected issue with attaching multiple files to Project Notes on certain browsers. U20-2576
  • Corrected issue with activation of default account for new installations. U20-3855 (also added in 20.4.2)
  • Corrected error on Balance Sheet Statement report. U20-3929 (also added in 20.4.4)
  • Corrected approval group validation for expense request and leave request for subcontractor users. U20-3937 
  • Corrected error when using runtime date parameters as expressions on export templates. U20-3953 (also added in 20.4.6)
  • Corrected issue where custom business rule validations are not propagated to UI. U20-3901


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