Page tree
Skip to end of metadata
Go to start of metadata
ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Release Date: 2/16/2022


Unanet Web Application

This release contains the following corrections:

  • Corrected issue with voiding or uncompleting an extracted invoice. U20-8388


Release Date: 2/11/2022

Unanet Web Application

This release contains the following corrections:

  • Included missing migration scripts for 21.10 and 21.11. U20-8384


Unanet Analytics

This release contains the following corrections:

  • Corrected an issue with JSR Report parameters. U20-8310


Release Date: 2/4/2022

Unanet Web Application

This release contains the following enhancements:

  • Added ability to set a custom logo on all pages. U20-5041
  • Enhanced Unanet footer with new logo. U20-5044
  • Enhanced Accrual Summary Report calculation by aligning it with Accrual Details Report (based on property setting). U20-6502
  • Enhanced Project People Assignments Import and Export to support intercompany resources. U20-6856, U20-7002
  • Enhanced Customer Invoice by adding Customer Invoice Signer to Invoice Setup. U20-6923
  • Enhanced People Plan and Assignments to copy intercompany plans and assignments. U20-7195, U20-7196
  • Enhanced Project Administrator Import and Export to support Customer Invoice customer and project approvers. U20-7544, U20-7545
  • Enhanced Invoice Status Report to show pending approvals and reviews for customer invoices. U20-7684, U20-7689
  • Enhanced Admin Accounts Setup page to include new 1099 categories. U20-8046
  • Enhanced Project Invoice Setup Import and Export to add Signer field. U20-7056, U20-7946


This release contains the following corrections:

  • Corrected issue with viewing and editing customer invoice. U20-8236
  • Corrected issue with data not displaying in Vendor Payment Export. U20-8257
  • Corrected issue with Pay in Lieu of Benefit Post process. U20-8050


Unanet Analytics

        This release contains the following enhancements:

  • Enhanced GL Initial Balance object to improve performance. U20-8191

Unanet Mobile App

      This release contains the following corrections:

  • Corrected error message when expense report approvals are required. MOB-1601
  • Corrected issue with receipts not uploading when adding attachment to expense. MOB-1688
  • Corrected inconsistency in app user interface. MOB-1722
  • Corrected issue with multiple open attachment modals. MOB-1767
  • Corrected issue with deleting attachments. MOB-1768
  • Corrected issue with black and white photo when autodetect on (Android only). MOB-1769


Release Date: 1/21/2022

Unanet Web Application

       This release contains the following enhancements:

  • Enhanced Admin Accounts Setup page to include new 1099 categories. U20-8046


This release contains the following corrections:

  • Corrected issue with fixed asset disposal. U20-8035

Release Date: 12/09/2021

Unanet Web Application

       This release contains the following enhancements:

  • Enhanced rounding methods on certain project and people reports. U20-7566


This release contains the following corrections:

  • Corrected issue with dilution Validation Stored Procedures. U20-7667


  1. A
  2. B
  3. C
  4. D
  5. E
  6. F-G
  7. H
  8. I
  9. J-K
  10. L
  11. M
  12. N-O
  13. P
  14. Q
  15. R
  16. S
  17. T
  18. U-V
  19. W-Z
  20. 0-9

  • No labels