Page tree
Skip to end of metadata
Go to start of metadata
ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Unanet Web Application

        This release contains the following corrections:

  • Corrected issue with Assignment Export. U20-5836
  • Corrected issue with Earned Value Summary report. U20-5864
  • Corrected issue with incorrect balance in People Accrual Summary report. U20-5745
  • Corrected issue with links under My Lists. U20-5843

Unanet Analytics

        This release contains the following enhancements:

  • Enhanced migration utility to migrate all client content including subfolders. U20-5329
  • Enhanced subfolder management by allowing users to delete subfolders they manage. U20-5792

        This release contains the following corrections:

  • Corrected issues with data on unbilled B&R report. U20-5570
  • Corrected issue with migration utility for scheduled jobs. U20-5869

Release Date: 4/28/2021

Unanet Web Application

        This release contains the following enhancements:

  • Added new functionality to import and export contract information. U20-2666
  • Implemented tracking for usage of various pages in Unanet web application. U20-4640
  • Added alert for one-year anniversary for wage determination associations. U20-3905
  • Added import and export for benefit package values. U20-5564
  • Enhanced person import and export with SCA wage flag. U20-5564
  • Added export for Pay in Lieu of Benefits. U20-4393
  • Enhanced Fixed Asset list with ability to add and remove columns. U20-4707
  • Enhanced Fixed Asset list with export to CSV file functionality. U20-4763
  • Enhanced Fixed Asset Class with new default useful life field to be used when adding a Fixed Asset. U20-4851, U20-4856, U20-4857
  • Enhanced Contract Brief Report to allow contract users to access attachments. U20-4925
  • Enhanced Wage Determination search page by adding Saved List and Save Criteria features. U20-4927
  • Enhanced Pay in Lieu of Benefits post process by allowing processing for records with no benefits value. U20-5607
  • Enhanced Fixed Asset list by filtering out inactive user defined fields from column drop down. U20-5776
  • Improved accessibility of the My Account menu. U20-5559


        This release contains the following corrections:

  • Corrected error when deleting contract with modifications. U20-4700
  • Corrected Pay in Lieu of Benefits Cost and Cost Offset account categories to only display in default posting group. U20-5608
  • Corrected issue with closed fiscal periods for Fixed Assets and Pay in Lieu of Benefits posting features. U20-5708
  • Corrected payment total alignment issue in Customer Payment List page. U20-4611
  • Corrected issue with recalculation in B&R Post List page. U20-5328
  • Corrected issue with adding attachment greater than size limit on Wage Determination list page. U20-5458
  • Corrected issue with adding multiple occupations on Wage Determination page. U20-5554
  • Corrected issue with editing Person on People List page. U20-5592
  • Corrected issues with project values when deleting contracts. U20-5627
  • Corrected formatting of attachment limit error message on Contract list page. U20-5629
  • Corrected email content for Wage Determination alert. U20-5655
  • Corrected issue when deleting contract with Wage Determination. U20-5661
  • Corrected issue with Master Labor Category Import. U20-5668
  • Corrected issue with PO modifications not displaying in Purchase Order List Page. U20-5670
  • Corrected issue with Pay in Lieu of Benefits post. U20-5704
  • Corrected issue with Useful Life calculation on Fixed Asset List page. U20-5739
  • Corrected issue with Accumulated Depreciation value on Fixed Asset List page. U20-5740

Unanet Analytics

        This release contains the following enhancements:

  • Enhanced Analytics to allow users to create subfolders. U20-165
  • Enhanced Analytics with person rate data. U20-4755, U20-5664
  • Enhanced GL Details document type to include Fixed Asset Post and Pay in Lieu of Benefits Post. U20-4860


        This release contains the following corrections:

  • Corrected Organization data object's role group access. U20-5487
  • Corrected issues with linked fields on CXO-AP and CXO-AR reports. U20-5528
  • Corrected issue with deleting saved reports in customer folder. U20-3749, U20-5709, U20-5710
  • Corrected issue where Duplicate button should be disabled for Standard Reports folder for Analytics+. U20-5366
  • Corrected issue with JSR object when values for certain parameters are not provided. U20-5441
  • Removed project periodic performance folder from Contract List category. U20-5553
  • Corrected issue with creating root folders. U20-5602
  • Corrected issue with My Reports folder. U20-5679
  • Corrected issue with AggSum formula on reports. U20-5700

Unanet Subcontractor Portal

        This release contains the following corrections:

  • Corrected issue where new timesheet is created when all timesheet import records failed. PORT-1359
  • Corrected error message concerning tasks on timesheet import. PORT-1360

Unanet Mobile App

        This release contains the following corrections:

  • Corrected issue with mobile app leave balances not matching leave balance report. MOB-811
  • Corrected issue with accrual details. MOB-812
  • Corrected expense report attachment page to allow page refresh. MOB-920
  • Corrected issue with some iOS users not getting notifications. MOB-1004
  • Corrected issue with user logging out. MOB-1107
  • Corrected issues with leave balances. MOB-1112, MOB-1113, MOB-1114, MOB-1115



Release Date: 4/23/2021

Unanet Web Application

This release contains the following corrections:

  • Corrected issue with PO modifications not displaying in Purchase Order List Page. U20-5670
  • Corrected issue with closed fiscal periods for Fixed Assets and Pay in Lieu of Benefits posting features. U20-5708
  • Corrected issue with Useful Life calculation on Fixed Asset List page. U20-5739
  • Corrected issue with Accumulated Depreciation value on Fixed Asset List page. U20-5740

Unanet Analytics

This release contains the following corrections:

  • Corrected issue with AggSum formula on reports. U20-5700

Release Date: 4/14/2021

Unanet Web Application

        This release contains the following enhancements:

  • Improved accessibility of the My Account menu. U20-5559
  • Enhanced Time pages by adding screen reader heading to title and menu. U20-5560


        This release contains the following corrections:

  • Corrected issue when deleting contract with wage determination. U20-5661
  • Corrected issue with Master Labor Category Import. U20-5668

Unanet Analytics

        This release contains the following corrections:

  • Corrected issue where Duplicate button should be disabled for Standard Reports folder for Analytics+. U20-5366
  • Corrected issue with JSR object when values for certain parameters are not provided. U20-5441
  • Removed project periodic performance folder from Contract List category. U20-5553
  • Corrected issue with My Reports folder. U20-5679

Release Date: 4/6/2021

Unanet Web Application

This release contains the following corrections:

  • Corrected issue with Financials license for Fixed Assets. U20-5593


  1. A
  2. B
  3. C
  4. D
  5. E
  6. F-G
  7. H
  8. I
  9. J-K
  10. L
  11. M
  12. N-O
  13. P
  14. Q
  15. R
  16. S
  17. T
  18. U-V
  19. W-Z
  20. 0-9

  • No labels