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ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Release Date: 10/20/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected issue with voiding Intercompany Expenses for Multi Legal Entity. U20-7186
  • Corrected issue with error when trying to save a Timesheet. U20-7256
  • Corrected issue with display of Forecast People Planner. U20-7261

Release Date: 10/13/2021

Unanet Web Application

       This release contains the following corrections:

  • Disabled custom links configuration for webapp. U20-7204

Unanet Analytics

       This release contains the following enhancements:

  • Updated formatting on the ICE reports. U20-7157
  • Updated hover text for Periodic Plan/Budget/Actual data object. U20-7184


       This release contains the following corrections:

  • Improved performance of queries to prevent errors. U20-7211
  • Corrected issue with data on People Plans and Budget data object. U20-7219

Release Date: 10/08/2021

Unanet Web Application

       This release contains the following enhancements:

  • Enhanced flow of custom links configuration. U20-7097


       This release contains the following corrections:

  • Corrected custom links migration issue. U20-7160

Unanet Analytics

       This release contains the following enhancements:

  • Enhanced scheduler queue and object version. U20-7158


       This release contains the following corrections:

  • Added checks to prevent self linking reports. U20-7117
  • Corrected cost post date for HDL Transactions. U20-7046
  • Corrected totals row calculation for Consolidated Balance Sheet MLE report. U20-7145

Release Date: 9/19/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected issue with notifications project and task assignments. U20-6704 

Release Date: 9/19/2021

Unanet Web Application

       This release contains the following corrections:

  • Corrected issue with accrual adjustment not appearing in Accrual Summary Report. U20-6680
  • Corrected issue with notifications project and task assignments. U20-6704 
  • Corrected issue with fixed asset disposal. U20-6697 
  • Corrected issue with changing fixed asset owner. U20-6698 


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