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ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT!

All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com.

This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. 

To assist you with this transition, please see the FAQs below.

FAQs
 How do I obtain a login to the Support Portal?

To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:

  • The "from" address must match the domain of your company.
  • It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com).
  • The company must have an active support agreement with Unanet.
 How do I create an account in the Learning Management System?
 What type of learning content does Unanet provide?

Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS). We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance (My Account > Help).

 What is free versus paid?

Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. 

 How do I know which courses I should take?

The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below.







 How will Unanet provide ongoing training to support my growing and changing team of people?

Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option).

 How can I train new staff on Unanet? 

Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website. If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey.

 How is Unanet responding to COVID-19?

In uncertain times like these, Unanet is taking the following actions.

  • 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket.
  • Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations.
  • Community Forums - View the forums here or visit support.unanet.com to join the forums.






Recently Updated

Release Date: 3/3/2021

Unanet Webapplication

This release contains the following corrections:

  • Corrected issue with task name not displaying on labor line in Purchase Order Assignment page. U20-3504
  • Corrected issue on Historical Data Load page where Org Code is now case insensitive. U20-3927
  • Corrected issue with editing cost plus items on invoices. U20-4750
  • Corrected issues with new installation script. U20-4771
  • Improved the performance of the project periodic cost summary & status report. U20-4821
  • Corrected issue with filtering by roles on Admin Export page. U20-4858

Unanet Analytics

This release contains the following enhancements:

  • Enhanced Analytics with new function, NetWorkDays, to calculate business days. U20-3618
  • Enhanced Analytics to allow PR Administrators to share reports and manage scheduled reports. U20-3699
  • Enhanced Project Transactions folder with the addition of Project Invoice setup data. U20-4670


This release contains the following corrections:

  • Corrected issue on master record where task pointed to the wrong fields. U20-4590
  • Corrected error when running JSR report. U20-4705
  • Corrected posting group data issues . U20-4718
  • Corrected issue with duplicated time in Project Labor and Expense data object. U20-4823
  • Corrected an issue on ADM: Account data object where the account type for Financial Level 3 account was incorrect. U20-5099

Unanet Subcontractor Portal

This release contains the following enhancements:

  • Enhanced time import/export to handle full path for task hierarchy regardless of user's access. PORT-1335


This release contains the following corrections:

  • Corrected error when editing Expense Reports with hidden project type. PORT-1345
  • Corrected issue with task WBS number not appearing in task drop-down on timesheet. PORT-1354
  • Corrected error where action buttons for timesheet adjustments were available when enable property was false. PORT-1355
  • Corrected issue with derived defaults on time import. PORT-1357
  • Corrected issue with adding a user on My Organization page. PORT-1358

Unanet Mobile App

This release contains the following corrections:

  • Corrected issue with Single Sign-On using biometric sign-on. MOB-800
  • Corrected issue with supporting licenses. MOB-908


Release Date: 2/25/2021

Unanet Webapplication/API

This release contains the following corrections:

  • Corrected issue with supporting licenses. MOB-908

Release Date: 2/13/2021

Unanet Webapplication

This release contains the following corrections:

  • Corrected issue with editing cost plus items on invoices. U20-4750
  • Corrected issues with new installation script. U20-4771


Unanet Analytics

This release contains the following corrections:

  • Corrections for Project Periodic JSR Data object. U20-4705


Unanet Subcontractor Portal

This release contains the following corrections:

  • Corrected issue when editing Expense Reports with hidden project type. PORT-1345

Release Date: 2/17/2021

Unanet Webapplication

This release contains the following corrections:

  • Improved the performance of the project periodic cost summary & status report. U20-4821

Release Date: 2/4/2021

Unanet Webapplication

This release contains the following enhancements:

  • New Purchasing License includes Project Portfolio functionality with limited financial functionality. U20-2543
  • Enhanced Contracts with the ability to add attachments. U20-2654
  • Enhanced Contracts feature by adding a new Contract Brief Report. U20-2712, U20-4599
  • Enhanced Contract modifications to add the project accounting values to the original value based on certain conditions. U20-4522
  • Enhanced Contract modifications to allow deletions. U20-4604
  • Enhanced project audit trail to include all the newly added accounting fields. U20-4537, U20-4160
  • Enhanced Project Copy to include the Budget and Accounting fields. U20-4601
  • Enhanced Expense Export to include M&IE Per Diem Allowable Wizard fields. U20-4083
  • Enhanced Project Inventory List by adding Task. U20-4308
  • Improved usability by adding warning in cases where contract mod has zero or negative total values. U20-4684

This release contains the following corrections:

  • Corrected issue with saving and deleting contracts. U20-4390, U20-4605, U20-4600
  • Corrected issue with creating contract type. U20-4613
  • Corrected completed adjustment summary to show Time In/Time Out data for original entry on Time page. U20-2967
  • Corrected error message format when deleting a user on the People List page. U20-3484
  • Corrected a rounding error when cost pool rate is calculated. U20-3697
  • Corrected error message on People Plan page. U20-3984
  • Corrected accrual hours calculation when a user has multiple "Hours Worked" Accrual Plans for the same time period. U20-4242
  • Corrected encoding issues in Purchase Requisition Detail page. U20-4250
  • Corrected issue with project import updates where no error message is thrown with Contract modification property enabled. U20-4470
  • Corrected issue when adding project via project import. U20-4598, U20-4470
  • Corrected Expense Report number sort order issue in Expense Status Report Criteria page. U20-4498
  • Corrected issue with editing Budget Profiles page on Admin setup. U20-4533
  • Corrected an issue with the Project Inventory Report not including all the details for an item and project. U20-4547
  • Corrected issue with deleting projects that were related to contracts. U20-4589
  • Corrected encoding issue for certain cases when editing timesheets. U20-4633
  • Corrected issue on Billing and Revenue Details Report. U20-4646

Unanet Analytics

This release contains the following enhancements:

  • Enhanced Analytics with a new Data Object - ADM: Posting group and Account along with joins. U20-2971, U20-3417
  • Enhanced Analytics with a parameter @unanetAppUrl@ that contains customer Unanet site URL value. U20-3951
  • Enhanced Periodic JSR data object logic to adhere to property setting "Use Plan Cost Rates for Dilution". U20-4504
  • Changed the "reporting period start date" default value from current year to first day of last quarter. U20-4543
  • Improved performance of CI ITD Data Object. U20-4558
  • Updated Getting Started page video with the LearnUpon Link. U20-4563
  • Improved Analytics reports to use read only database. U20-4634

This release contains the following corrections:

  • Corrected an issue so that Studio Reports folder only appears with Analytics Studio license. U20-4413
  • Corrected default parameter issue on Project Accounting data object. U20-4618
  • Corrected to ensure attachments are deleted before deleting contracts. U20-4562
  • Corrected Project Periodic JSR Data object issues where additional rows were returned when number of period is set to 1. U20-4409
  • Corrected Project Periodic JSR Data object to display correct label for Actuals and Plans. U20-4430
  • Corrected Project Periodic JSR Data object to display proper EAC amount value for Total Cost row. U20-4479
  • Corrected Project Periodic JSR Data object error related to begin and end dates. U20-4506
  • Corrected description for PO Approved in Email Notifications page. U20-4518
  • Corrected an issue that may cause duplicate Vendor Invoice entries in VI Summary and Attributes object when the vendor org has more than one org address. U20-4523
  • Corrected issues with PCD Scorecard when executed on multiple browsers. U20-4614

Unanet Subcontractor Portal

This release contains the following enhancements:

  • Enhanced people import feature to allow importing variables. PORT-959
  • Enhanced to provide forgot password feature. PORT-1071
  • UX Improvements to Login, Change Password and Reset password pages. PORT-1205
  • UX Improvements for row highlighting in Timesheet and Person add pages. PORT-1219, PORT-1221
  • Improved Portal Timesheet export and import to be consistent. PORT-1327

This release contains the following corrections:

  • Corrected issue with Timesheet page refresh or reload. PORT-1320
  • Corrected issue with updating Expense report in certain cases. PORT-1321
  • Corrected issue with opening Timesheets in certain cases. PORT-1342
  • Added hover text for long project names. PORT-1343
  • Corrected issue with Timesheet import updates related to leave request approval group field. PORT-1236

Unanet API:

This release contains the following enhancements:

  • New API end point for Delete /rest/journal-entries. PLAT-1187
  • New API end point for Search /rest/journal-entries. PLAT-1188
  • New API end point for Read /rest/journal-entries. PLAT-1189
  • New API end point for Read All items on a project /projects/{id}/items/. PLAT-1199
  • New API end point for Search /rest/journal-entries/{id}/items. PLAT-1204

This release contains the following corrections:

  • Corrected errors related to expense end points. PLAT-1183


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