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Current Status

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There is currently no active maintenance.


Upcoming Maintenance

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There is currently no upcoming maintenance scheduled.

Note

Routine Maintenance

Unanet will be performing routine maintenance on the elevation servicing a portion of the Cloud Production sites. During this maintenance, these production sites will be unavailable. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Saturday, December 8, 2018 beginning at 6 AM EDT (lasting until about 9 AM EDT.

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Warning

Live Update: Maintenance currently in progress

Unanet will be performing maintenance on the database machine servicing a portion of the On Demand Production sites. During this maintenance, these production sites will be unavailable.ONLYsitesrunningon the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance istoupgradeplatformdatabaseandOS configurations to boost performance.

TThe maintenance will occur on Sunday, July 22, 2018 beginning at 9 AM EDT lasting until about 1:00 pm EDT.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance is underway at this time.

Note

Live Update: All UNET5 sites are back online at 10:30am. Total time: 2:30

Unanet will be performing maintenance on the database machine servicing a portion of the On Demand Production sites. During this maintenance, these production sites will be unavailable. ONLY sites running on the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance istoupgradeplatformdatabaseandOS configurations to boost performance.

The maintenance will occur on Saturday, June16,2018beginning at8AMEDT lasting until about 12 noon EDT.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance underway at this time.

Tip

There is currently no active maintenance.

Tip

There is currently no upcoming maintenance scheduled.


Maintenance History 

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titlePlatform Maintenance - September 23, 2018
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Live Update: Systems restarted. Back online at 4:44 pm EDT

Unanet is aware of an issue that is causing an outage for some sites. We are working on identifying the cause and will update this status as we know more.

We apologize for this interruption.

What Action do I need to take?

None, your site will be back online after the issue has been corrected.

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Live Update: Maintenance is complete and all sites are back online. Total time is one hour.

Software Maintenance on the UNET4 and UNET5 (Production) platforms

Unanet will be performing maintenance on a portion of the On Demand Production sites. During this maintenance, impacted Unanet Cloud sites will be unavailable. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page. The purpose of this maintenance is to implement configuration changes to the database to improve system performance and stability.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Sunday, October 14, 2018, beginning at 12:01 AM EDT lasting until about 4:00 AM EDT.



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Live Update: Maintenance is complete and all sites are back online at 6:09 pm EDT.

*** THIS MAINTENANCE IMPACTS SANDBOX SITES ONLY ***

Site Moves to new AWS Platform

Unanet will be performing maintenance on a portion of the On Demand Sandbox sites. During this maintenance, impacted Unanet Cloud sites will be unavailable. The purpose of this maintenance is to upgrade the infrastructure supporting your instance.  We will be moving your site to our most current, high performing, enhanced security AWS platform. If your site has been scheduled for this move, you would have had a Dashboard Message stating the date/time of the move.

What Action do I need to take?

If you were using a URL starting with "www0" instead of your company context "companyA", you will need to make sure you begin using the correct notation:

If your old URL looks like this:

https://www0.unanet.biz/companyA

After the move to the new platform, your new URL would look like this:

https://companyA.unanet.biz/companyA

If you use an automated interface such as an IMU and your old URL looks like https://www0.unanet.biz/companyA, you will need to update the URL specified in the configuration files. If you utilize refreshable web queries (RWQ), the URL in the excel query will have to be updated as well.

When will this maintenance occur?

The maintenance will occur on Wednesday, October 10, 2018, beginning at 12:01 AM EDT lasting until about 6:00 PM EDT.

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Live Update: Maintenance is complete and all sites are back online at 9:30 am. Total Time: 3:30

Site Moves to new AWS Platform

Unanet will be performing maintenance on a portion of the On Demand Production sites. During this maintenance, impacted Unanet Cloud sites will be unavailable. The purpose of this maintenance is to upgrade the infrastructure supporting your instance.  We will be moving your site to our most current, high performing, enhanced security AWS platform. If your site has been scheduled for this move, you would have had a Dashboard Message stating the date/time of the move.

What Action do I need to take?

If you were using a URL starting with "www1" instead of your company context "companyA", you will need to make sure you begin using the correct notation:

If your old URL looks like this:

https://www1.unanet.biz/companyA

After the move to the new platform, your new URL would look like this:

https://companyA.unanet.biz/companyA

If you use an automated interface such as an IMU and your old URL looks like https://www1.unanet.biz/companyA, you will need to update the URL specified in the configuration files. If you utilize refreshable web queries (RWQ), the URL in the excel query will have to be updated as well.

When will this maintenance occur?

The maintenance will occur on Sunday, October 7, 2018, beginning at 600 AM EDT lasting until about 12 PM EDT.



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Live Update: Maintenance is complete and all sites are back online at 6:30 pm. Total Time: 12:30

Site Moves to new AWS Platform

Unanet will be performing maintenance on a portion of the On Demand Production sites. During this maintenance, impacted Unanet Cloud sites will be unavailable. The purpose of this maintenance is to upgrade the infrastructure supporting your instance.  We will be moving your site to our most current, high performing, enhanced security AWS platform. If your site has been scheduled for this move, you would have had a Dashboard Message stating the date/time of the move.

What Action do I need to take?

If you were using a URL starting with "www1" instead of your company context "companyA", you will need to make sure you begin using the correct notation:

If your old URL looks like this:

https://www1.unanet.biz/companyA

After the move to the new platform, your new URL would look like this:

https://companyA.unanet.biz/companyA

If you use an automated interface such as an IMU and your old URL looks like https://www1.unanet.biz/companyA, you will need to update the URL specified in the configuration files. If you utilize refreshable web queries (RWQ), the URL in the excel query will have to be updated as well.

When will this maintenance occur?

The maintenance will occur on Sunday, September 23, 2018, beginning at 600 AM EST lasting until about 6 PM EST.

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titlePlatform Maintenance - September 1, 2018
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Live Update: Maintenance is complete and all sites are back online at 9:10 pm. Total time: 21:10

Unanet will be performing maintenance on a portion of the On Demand Production sites. During this maintenance, impacted Unanet Cloud sites will be unavailable. The purpose of this maintenance is to upgrade the infrastructure supporting your instance.  We will be moving your site to our most current, high performing, enhanced security AWS platform. If your site has been scheduled for this move, you would have had a Dashboard Message stating the date/time of the move.

What Action do I need to take?

As part of this move, your URL may have to change if your old URL started with "www2" instead of your company context "companyA".

If your old URL looks like this:

https://www2.unanet.biz/companyA

After the move to the new platform, your new URL would look like this:

https://companyA.unanet.biz/companyA

If you use an automated interface such as an IMU and your old URL looks liehttps://www2.unanet.biz/companyA, you will need to update the URL specified in the configuration files. If you utilize refreshable web queries (RWQ), the URL in the excel query will have to be updated as well.

When will this maintenance occur?

The maintenance will occur on Saturday,September1, 2018, beginning at 12:01 AM EST lasting until about 6 PM EST.

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titlePlatform Maintenance - August 18, 2018
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Live Update: Maintenance is complete and all sites are back online at 12:51 pm. Total time: 12:50

Unanet will be performing maintenance on the platform servicing a portion of the Cloud Production sites. During this maintenance, these production sites will be unavailable.ONLYsitesrunningon the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance is to upgrade platform and OS configurations to boost performance.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Saturday, August 18, 2018 beginning at 12:01 AM EDT lasting until about 6:00 pm EDT.


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titlePlatform Maintenance - July 22, 2018
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Live Update: Maintenance is complete and all sites are back online at 12:28 pm. Total time: 3:28

Unanet will be performing maintenance on the database machine servicing a portion of the On Demand Production sites. During this maintenance, these production sites will be unavailable.ONLYsitesrunningon the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance istoupgradeplatformdatabaseandOS configurations to boost performance.

The maintenance will occur on Sunday, July 22,2018beginning at 9 AM EDT lasting until about 1:00 pm EDT.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance is underway at this time.

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titlePlatform Maintenance - June 16, 2018
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Live Update: All UNET5 sites are back online at 10:30am. Total time: 2:30

Unanet will be performing maintenance on the database machine servicing a portion of the On Demand Production sites. During this maintenance, these production sites will be unavailable. ONLY sites running on the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance istoupgradeplatformdatabaseandOS configurations to boost performance.

The maintenance will occur on Saturday, June16,2018beginning at8AMEDT lasting until about 12 noon EDT.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance underway at this time.

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titlePlatform Maintenance - January 21, 2018
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Site Moves to new AWS Platform

Live Update: Move complete at 7:20pm. Total time: 17:25

Unanet will be performing maintenance on a portion of the On Demand Production sites. During this maintenance, impacted Unanet Cloud sites will be unavailable. The purpose of this maintenance is to upgrade the infrastructure supporting your instance.  We will be moving your site to our most current, high performing, enhanced security AWS platform. If your site has been scheduled for this move, you would have had a Dashboard Message stating the date/time of the move, and your company would have been contacted by your Unanet CSM representative.

What Action do I need to take?

As part of this move, your URL will be changing, and you will need to have your users modify any bookmarks or links they may use to access the system. Your old URL started with "www6" and included your site's context name. For example, if your company context was "companyA", your old URLwoudllook like this:

https://www6.unanet.biz/companyA

After the move to the new platform, your new URL would look like this:

https://companyA.unanet.biz/companyA

If you use an automated interface such as an IMU, you will need to update the URL specified in the configuration files. If you utilize refreshable web queries (RWQ), the URL in the excel query will have to be updated as well.

When will this maintenance occur?

The maintenance will occur on Sunday, January 21, 2018, beginning at 2:00 AM EST lasting until about 8 PM EST.

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titlePlatform Maintenance - January 6, 2018
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Software Maintenance on the UNET1/2 (Production) platform

Live Update: Complete at 1:35pm. Total time: 5:35

Unanet will be performing maintenance on several components servicing a portion of the On Demand Production sites. During this maintenance, there should be NO outages and your site should continue to operate normally. Work will only be done on redundant parts of the system, meaning that other components will be able to handle the traffic. There is a small chance that during the switchover of these redundant components you may be directed to this page. If that happens, please wait a minute or two and try again.

The purpose of this maintenance is to upgrade software components on several of the redundant systems to improve system performance and stability.

What Action do I need to take?

None, your site will remain up and operational for the entire maintenance period.

When will this maintenance occur?

The maintenance will occur on Saturday, January 6,2018beginning at 8:00 AM EST lasting until about 2 PM EST.



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titlePlatform Maintenance - December 9, 2017



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Software Maintenance on the UNET1 (Production) platform

Live Update: Maintenance Complete at 9:50pm. Total time: 2:50

Unanet will be performing maintenance on several components servicing a portion of the On Demand Production sites. During this maintenance, those sites will be unavailable. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page. Again, no production sites are impacted by this maintenance.

The purpose of this maintenance is to implement configuration changes to the database to improve system performance and stability.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Saturday, December 9,2017beginning at 7:00 PM EST lasting until about 10 PM EST.

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titlePlatform Maintenance - December 3, 2017
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Software Maintenance on the UNET0 (Sanbox) platform

Live Update: Maintenance Complete at 8:15AM, total time: 1:45

Unanet will be performing maintenance on several components servicing a portion of the On Demand Sandbox sites. During this maintenance, Sandbox sites will be unavailable. If your site is impacted, it will include a dashboard message on the home dashboard including a link to this page. Again, no production sites are impacted by this maintenance.

The purpose of this maintenance is to implement configuration changes to the database to improve system performance and stability.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Sunday, December 3,2017beginning at 6:30 AM EST lasting until about 10 AM EST.

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titlePlatform Maintenance - September 4, 2017
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Database Reboot on the UNET2 platform

Live Update: All UNET2 sites are back online.

Unanet will be rebooting the database server on the UNET2 platform this evening around9pm. The reboot should take less than an hour and is needed to implement a fix that Oracle has recommended for recent connection issues the platform has been experiencing.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance underway at this time.

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titlePlatform Maintenance - August 19, 2017
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Hardware Maintenance on the UNET2 platform

Live Update: Maintenance Complete at 12:02pm (no outages experienced)

Unanet will be performing maintenance on several components servicing a portion of the On Demand Production and Sandbox sites. During this maintenance, sites may be unavailable for brief periods of time.ONLYsitesrunningon the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance is to add more capacity to our infrastructure and continue to improve system performance.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Saturday, August. 19, 2017 beginning at 7 AM EDT lasting until about 1 PM EDT.

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titlePlatform Maintenance - July 23, 2017
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Production Migration to 10.3

Live Update: Maintenance Complete at 12:54pm

Unanet will be performing migrations to 10.3 for all production sites that are not already running that version. During this maintenance, ALL production sites will be unavailable, although sandbox sites will be up and operational. Your production site will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What Action do I need to take?

You may want to familiarize yourself with new features and other changes in the 10.3 release. For a detailed list, please see this page in the Unanet help documentation. You may also be interested in attending one of our webinars on the topic.

When will this maintenance occur?

The maintenance will occur on Sunday, July. 23, 2017 beginning at 12 AM EDT (midnight) lasting until about 4 PM EDT.

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titlePlatform Maintenance - July 20, 2017
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Sandbox Migration to 10.3

Live Update: Migration Complete at 10:20am.

Unanet will be performing migrations to 10.3 for all sandbox sites that are not already running that version. During this maintenance, ALL sandbox sites will be unavailable, although production sites will be up and operational. Your sandbox site will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

WhatActiondoI need to take?

You may want to familiarize yourself with new features and other changes in the 10.3 release. For a detailed list, please see this page in the Unanet help documentation. You may also be interested in attending one of our webinars on the topic.

When will this maintenance occur?

The maintenance will occur on Thursday, July. 20, 2017 beginning at 12 AM EDT (midnight) lasting until about 12 PM EDT (noon).

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titlePlatform Maintenance - July 13, 2017
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Database Maintenance on the UNET2 platforms

Live Update: Maintenance complete

Unanet will be performing maintenance on the database machine servicing a portion of the On Demand Production sites. During this maintenance, these production sites will be unavailable.ONLYsitesrunningon the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance is to upgrade disk storage components for the database platform.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Thursday, July. 13, 2017 beginning at 12 AM EDT (midnight) lasting until about 4 AM EDT.

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titlePlatform Maintenance - April 27, 2017
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Database Maintenance on the UNET2 platform

Live Update: Maintenance Complete

Unanet will be performing maintenance on the database machine servicing a portion of the On Demand Production sites. During this maintenance, these production sites will be unavailable while we reboot the database machine.ONLYsitesrunningon the specific platform in question are impacted. If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

The purpose of this maintenance is to address the recent issues being experienced on this platform by clearing out the system memory, updating a few key tuning parameters, and gathering diagnostic data used to help further tune the system.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The maintenance will occur on Thursday, April. 27, 2017 beginning at 9 PM EST lasting until about 11 PM EST.

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titlePlatform Maintenance - January 21, 2017
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Production Platform Upgrade to 10.2

Live Update: Migration Maintenance is Complete.

Unanet will be upgrading the On Demand production platform to the latest Unanet version, Unanet 10.2. During this maintenance, all production sites will be unavailable while we upgrade those sitesnotalreadyonversion10.2.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The sandbox updates will occur on Saturday, Jan. 21, 2017 beginning at 1 AM EST lasting until about 5 PM EST.

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titlePlatform Maintenance - January 19, 2017
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Sandbox Platform Upgrade to 10.2

Live Update: Maintenance is currently underway. Expected completion time is now 1 PM EST.

We are currently upgrading the sandbox platform to the latest Unanet version, Unanet 10.2. During this maintenance, all sandbox sites will be unavailable while we upgrade those sitesnotalreadyonversion10.2.

What Action do I need to take?

None, your site will be back online after the maintenance.

When will this maintenance occur?

The sandbox updates will occur on Thursday, Jan. 19, 2017 beginning at 1 AM EST lasting until about 5 PM EST.

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titleMaintenance history for previous years...
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titlePlatform Maintenance - October 12, 2016
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 Platform Upgrade (Oct 12, 2016)

** LIVE UPDATE: Maintenance Complete**

This maintenance is necessary to facilitate moving sandbox sites to a dedicated platform. No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact sandbox sites running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None, your sandbox URL should remain the same and once the components have been moved, everything should continue functioning as it was prior to the maintenance.

When will this maintenance occur?

This maintenance is scheduled on Wednesday, October 12, 2016, from 8:00 AM through about 4:00 PM (Eastern) and will be communicated via a dashboard message available on your Unanet Home dashboard. Stay tuned here for live updates during the maintenance.

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titlePlatform Maintenance - August 14, 2016
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Platform Upgrade (Aug 14, 2016)

** LIVE UPDATE: Maintenance Complete **

This maintenance is necessary to facilitate moving data to an upgraded database machine. No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact customers running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None.

When will this maintenance occur?

This maintenance is scheduled on Sunday, August 14, 2016, from 4:00 AM through about 4:00 PM (Eastern) and will be communicated via a dashboard message available on your Unanet Home dashboard. Stay tuned here for live updates during the maintenance.

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titlePlatform Maintenance - July 30, 2016
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Platform Upgrade (July 30, 2016)

** LIVE UPDATE: maintenance is now complete **

This maintenance is necessary to facilitate an upgrade to the network redundancy of the Unanet On Demand platform as well as upgrade a disk controller on one of the servers. No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact customers running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None.

When will this maintenance occur?

This maintenance is scheduledonSaturday, July 30, 2016, from8AMthroughaboutnoon (Eastern) and will be communicated via a dashboard message available on your Unanet Home dashboard. Stay tuned here for live updates during the maintenance.

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titlePlatform Maintenance - June 18, 2016
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Platform Upgrade (June 18, 2016)

** LIVE UPDATE: Maintenance is complete as of 9:30am eastern **

This maintenance is necessary as part of an upgrade to the network components for the platform. No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact customers running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None.

When will this maintenance occur?

This maintenance is scheduledonSaturday, June 18,2016from8AM-11AMEastern and will be communicated via a dashboard message available on your Unanet Home dashboard.

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titlePlatform Maintenance - June 11, 2016
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Platform Upgrade (June 18, 2016)

** LIVE UPDATE: Maintenance is complete as of 9:30am eastern **

This maintenance is necessary as part of an upgrade to the network components for the platform. No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact customers running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None.

When will this maintenance occur?

This maintenance is scheduledonSaturday, June 18,2016from8AM-11AMEastern and will be communicated via a dashboard message available on your Unanet Home dashboard.

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Platform Upgrade (June 11, 2016)

** LIVE UPDATE: Maintenance is complete **

This maintenance is necessary as part of an upgrade to the network components for the platform. No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact customers running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None.

When will this maintenance occur?

This maintenance is scheduledonSaturday, June 11,2016from8AM-11AMEastern and will be communicated via a dashboard message available on your Unanet Home dashboard.

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titlePlatform Maintenance - April 10, 2016
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Platform Maintenance (April 10, 2016, 7am - 4pm eastern)

** LIVE UPDATE: Maintenance is complete **

This maintenance involves Oracle database maintenance.  No changes to application functionality will take place as a result of this maintenance, and it will ONLY impact customers running on certain platforms.  If your site is impacted, it will include a dashboard message on the home dashboard stating the date and time of the outage and including a link to this page.

What action do I need to take?

None.

When will this maintenance occur?

This maintenance will take place on Sunday, April 10 beginning at7amEastern.  The sites should be back up by4pmeastern that same day.

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titleFeb/Mar 2016 - Platform Moves
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Platform Upgrade (February/March 2016)

** LIVE UPDATE: Maintenance is complete **

This upgrade involves moving select sites to new servers. It also will result in a change to your URL.

What action do I need to take?

  1. Be aware of the scheduled extended maintenance window and plan your organization’s activities accordingly.
  2. Since this move involves a change to your URL, make sure that:

    a. If you have any hard-coded references (bookmarks, refreshable web queries, etc.), make sure that you update them to the new URL. An example of the URL change is:

                             OLD URL: https://www5.unanet.biz/mycompany

                             NEW URL: https://mycompany.unanet.biz/mycompany

    b. If you use any interfaces such as Unanet’s IMU, you will need to change the URL listed in the unanet_config.properties and/or unanet_export_config.properties.

  3. If your email system has any exceptions (whitelist entries, for example) allowing email from our servers to your email server, you may need to update those entries to the new server IP addresses. The new server IP addresses that the email would be coming from are 66.23.191.56 and 66.23.191.57. 

When will this maintenance occur?

Your specific maintenance date will be communicated via a dashboard message available on your Unanet Home dashboard. Your Customer Account Manager will also be contacting you to ensure that you are aware of this change.