Page tree
Skip to end of metadata
Go to start of metadata

Message

"You are not authorized for the action you requested."

Cause

Alternate approvers may receive this error while approving timesheets or expenses.


If the alternate approver had brought up the approval queue but did not view or approve immediately, then the item to approve could have changed status in the meantime.

  • If the original user edited the timesheet (or expense), it would drop out of the queue and the approver could get this error when clicking on a timesheet (or expense) that was no longer in the approval queue.
  • This could also happen if the primary approver approved or disapproved the item.

Solution

The Refresh Queue link should help prevent this from happening when an approver steps away from (then returns to) the approval queue.

If this is not the case, please have the alternate manager clear the browser cache, close down the browser, and start again.


  • No labels